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Public transport app

TSRTC Transit App

Overview

A two-tier mobile app for Telangana's state bus corporation, designed for daily commuters and one-time visitors facing overcrowding, uneven frequency and last-mile gaps.

Role
UX Designer, Motivity Labs
Client
TSRTC, Telangana State Road Transport Corporation
Platform
Mobile app
Users
Daily commuters and one-time or new commuters
  • Mobile app
  • Public transport
  • Route planning
  • Notifications

Mockups

These are the screens from the TSRTC app proposal: signing in, planning a route, creating a commuter profile and receiving real-time notifications.

Sign in

Sign in with a mobile number, Google or Facebook. The first screen leads with the job to be done: find buses near your location.

Intuitive route planning

An easy-to-navigate interface that suggests the best routes and shows real-time bus arrivals, so that new visitors can get around the city with confidence.

Source and destination at the top, four travel modes, a live map with the suggested route, and a bus card with distance, minutes away and seat availability.

Personalized profile creation

A feature that lets daily commuters create a profile with their regular work hours and preferred travel schedule from Monday to Friday.

Adding a commuter preference, and the profile that holds saved places with their start and return times.

Real-time notifications

A notification system covering real-time bus updates, occupancy alerts, traffic and route changes, last-mile connectivity information and personalized reminders. Commuters choose which alerts they receive, so the app tells them about arrivals, delays and seat availability when it matters.

Bus cards in the notifications list, each with the vehicle, route, distance and minutes away.

More screens from the flow

The wider flow: sign-in, OTP verification, a welcome screen, a face recognition step, route planning and the profile.

Style guide

  • #12B3A8
  • #1E2644
  • #F4AA41
  • #419121
  • #EE4540

The interface type is Inter, in four weights: semibold, medium, regular and light.

Inter, in four weights.

UX case study

The problem: overcrowding, uneven frequency and last-mile connectivity

Telangana State Road Transport Corporation (TSRTC) faces three problems for its commuters: overcrowding during peak hours, uneven frequency of buses, and last-mile connectivity.

The proposal is a two-tier mobile app that serves two kinds of people: daily commuters, and one-time or new commuters.

Design process

  1. Discover. Identify and understand the key challenges TSRTC commuters face: overcrowding, uneven bus frequency and last-mile connectivity.
  2. Define. Outline the specific problems and user needs the app aims to address, so solution development stays focused.
  3. Ideate. Brainstorm ideas and features that can solve the identified problems and improve the commuter experience.
  4. Design. Create intuitive designs for the mobile app that are easy to navigate and meet the needs of both daily and one-time commuters.
  5. Test. Test the app with real users to gather feedback, find issues and make improvements before launch.

Discovery phase

The discovery phase set out four activities:

  • Surveys and interviews with TSRTC commuters to understand their pain points.
  • Analysis of existing data on bus usage, peak hours and routes to find patterns.
  • A study of similar transport apps to understand their strengths and weaknesses.
  • Conversations with TSRTC officials and drivers to gather their insights and suggestions.

Key insights

During peak hours, significant overcrowding causes discomfort and delays. Uneven bus frequency leads to long waits. Last-mile connectivity remains a challenge, because commuters struggle to reach their final destination from the bus stop. There is also a strong demand for real-time tracking and schedule updates.

How the features answer the findings

  • Overcrowding at peak hours

    Occupancy alerts and seat availability on bus cards and in notifications.

  • Uneven frequency and long waits

    Real-time bus updates, with distance and minutes away on every bus card.

  • Last-mile connectivity

    Route planning across bus, metro, MMTS and Airbus, and last-mile connectivity information in notifications.

  • Demand for real-time tracking and schedule updates

    A live map with suggested routes, and personalized reminders built from a commuter's saved weekday schedule.

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